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Category: Past Performance

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Manufacturing Facility Organization ReDesign – 2022

Challenge – A USA based garage door manufacturing multi site facility with 200 employees having challenges with compliance, inefficiencies in work processes, NFPA/OSHA noncompliance and time management issues that were causing them to lose money on projects, risk management, high turnover and low employee satisfaction.

Solution – Collaborated with client and conducted a organization redesign in 4 phases, conducted stakeholder analysis, conduct gap analysis and modify best practices,  leveraged PMBOK strategies, risk management principles to assess, priorities, schedule, and execute project completion.  Additionally leverage business process redesign, work instruction updates, human resources consulting and training.  Also leverage prosci change management to assist with retention, overall utilization and adoption of new processes and change management support (communication plan, key sponsor plan, training plan) of oracle software implementation.

Client Results – Completed over 100 projects in a 15 month time frame where we updated work processes, reviewed and updated standard operating procedures, and provided training to help to increase Overall Equipment Effectiveness, productivity and reduce a 12 month 10 million dollar backlog.

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NewRelic observability

Challenge – The federal government agency manages and secures a vast and complex IT infrastructure that supports critical public services, such as healthcare systems under the Health Insurance Portability and Accountability Act (HIPAA) or social services platforms.  These systems are often distributed across multiple cloud environments and consist of a wide variety of applications, networks, and databases, making it difficult to monitor performance, ensure security, and maintain compliance with strict regulations.  Any downtime or security breach could lead to significant data privacy issues, a loss of public trust, and potential legal ramifications.

Solution – In deploying New Relic’s technology, the federal health agency integrates it across their cloud platforms and on-premise systems to collect real-time telemetry data. Custom dashboards are developed to visualize performance metrics, while AI-driven analytics proactively identify anomalies and trends, ensuring system health, security, and compliance are continuously monitored and optimized.

Client Results –  New Relic’s Observability Platform could be used to monitor the entire technology stack in real-time, from the application layer down to the infrastructure. It would help the agency to quickly identify and troubleshoot issues before they impact users, ensure systems are running efficiently, and maintain compliance with regulatory standards. By leveraging New Relic’s comprehensive monitoring tools and AI-assisted analytics, the agency can proactively manage system health, optimize performance, and enhance the security posture of their digital services, ultimately improving the citizen experience and trust in public services.

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Program Support – Generative AI to support market research question consolidation

Challenge – Client was facing the challenge of delivering real-time, personalized customer support across various communication channels can greatly benefit from integrating cloud contact center solutions with AI-powered technologies.  One use case is that government contracting officers face challenges in responding to voluminous inquiries from sources sought and RFPs, requiring them to provide precise, consistent answers quickly while ensuring compliance with stringent regulations. This demands a system capable of efficiently managing complex multi-channel communications and procurement regulations.

Solution – The solution to the challenge faced by government contracting officers involves leveraging Amazon Connect, integrated with Amazon Kendra and Amazon Bedrock. This combination offers a robust platform for efficiently managing inquiries from sources sought and RFPs. Amazon Connect centralizes communication across multiple channels, ensuring that all interactions are tracked and managed within a unified system. Amazon Kendra’s AI-driven natural language processing capabilities allow for the accurate understanding and classification of inquiries, ensuring that responses are consistent and compliant with regulations. Real-time assistance guidance from Amazon Bedrock supports officers by suggesting optimal responses, streamlining the process, and ensuring adherence to government procurement regulations. This integrated approach enhances operational efficiency, ensures regulatory compliance, and improves the quality of government contracting processes.

Client Results – The solution leveraging Amazon Connect, integrated with Amazon Kendra and Amazon Bedrock, offers contracting officers several key benefits:  Streamlined Communication: Centralizes inquiries across multiple channels into a single platform, improving manageability and response times.  Enhanced Accuracy: Utilizes AI-powered natural language processing to understand and classify queries accurately, ensuring that responses are precise and relevant.  Regulatory Compliance: Facilitates adherence to strict government regulations through consistent and accurate responses, supported by AI-driven insights and recommendations.  Operational Efficiency: Automates routing and response suggestions, reducing manual effort and allowing officers to focus on high-value tasks.  Improved Decision Making: Offers real-time access to data and insights, enabling informed decision-making and personalized interactions.  Scalability: Easily adjusts to fluctuating inquiry volumes, ensuring that high service levels are maintained even during peak periods.  This integrated approach not only addresses the immediate challenges of managing complex inquiries but also enhances overall efficiency, compliance, and service quality in government contracting processes.  View this link to see ebook for more use cases.


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Diversity Equity and Inclusion – Pseudonymous Blockchain Survey

Challenge – Due to lack of trust in most systems because of fear of retaliation through data collection, stakeholders survey and focus group participation is minimized.

Solution –  Provided emerging technology solution that utilizes, distributed ledger, artificial intelligence, and machine learning to assist with the survey dissemination, data collection and data analysis. Using data collection methods that are secure, protect the user identity, and engage users using brand integration to leverage existing trust with using the system as that trust cycles through stakeholders. The solution is integrated with several existing platforms so it can connect with existing data that has already been developed.

Client Results – Increased survey participation by 20-40% which increased the accuracy of the survey results

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SBIR Student Project

Challenge – A USA based University System wanted to provide a high-impact emerging technology project that will accelerate students STEAM professional development, help learn how to put knowledge and skill into action and will give them a competitive edge in a growing market.

Solution – The students assessed customer and competitor data and leveraged weekly scrum meetings and the business model canvas framework to develop a minimal viable solution that simulated real world gap analysis and solution development. The students then pitched to the agency and received feedback about their solution.

Client Results – Provided the students with relevant experience including: Practical experience applying for funding from a nationally recognized organization, project experience that provided hands-on experience for a real world problem needed to gain a competitive edge in the job market that complements the degree you are pursuing, and learned how to put knowledge and skill into action from a academic and scholar practitioner perspective. View this link for testimonial.

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