Challenge – The federal government agency manages and secures a vast and complex IT infrastructure that supports critical public services, such as healthcare systems under the Health Insurance Portability and Accountability Act (HIPAA) or social services platforms. These systems are often distributed across multiple cloud environments and consist of a wide variety of applications, networks, and databases, making it difficult to monitor performance, ensure security, and maintain compliance with strict regulations. Any downtime or security breach could lead to significant data privacy issues, a loss of public trust, and potential legal ramifications.
Solution – In deploying New Relic’s technology, the federal health agency integrates it across their cloud platforms and on-premise systems to collect real-time telemetry data. Custom dashboards are developed to visualize performance metrics, while AI-driven analytics proactively identify anomalies and trends, ensuring system health, security, and compliance are continuously monitored and optimized.
Client Results – New Relic’s Observability Platform could be used to monitor the entire technology stack in real-time, from the application layer down to the infrastructure. It would help the agency to quickly identify and troubleshoot issues before they impact users, ensure systems are running efficiently, and maintain compliance with regulatory standards. By leveraging New Relic’s comprehensive monitoring tools and AI-assisted analytics, the agency can proactively manage system health, optimize performance, and enhance the security posture of their digital services, ultimately improving the citizen experience and trust in public services.
