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Customer: State of Illinois Department of Innovation and Technology (DoIT) & Illinois Department of Public Health (IDPH)Contract Vehicle: Digital Transformation Enablement Services (DTES) Sustainment; Subcontractor under Prime: Accenture LLP; NIGP

Challenge – A USA based University System wanted to provide a high-impact emerging technology project that will accelerate students STEAM professional development, help learn how to put knowledge and skill

Challenge – A USA based garage door manufacturing multi site facility with 200 employees having challenges with compliance, inefficiencies in work processes, NFPA/OSHA noncompliance and time management issues that were

Challenge – The federal government agency manages and secures a vast and complex IT infrastructure that supports critical public services, such as healthcare systems under the Health Insurance Portability and

Challenge – Client was facing the challenge of delivering real-time, personalized customer support across various communication channels can greatly benefit from integrating cloud contact center solutions with AI-powered technologies.  One

Challenge – Due to lack of trust in most systems because of fear of retaliation through data collection, stakeholders survey and focus group participation is minimized. Solution –  Provided emerging